ERGSS builds the emergency program a new property needs before the first guest arrives, and keeps it current through soft opening, grand opening and the first peak season.

Our Services:
✓ Emergency Operations Plan – Property-specific plans for fire, evacuation, shelter-in-place, severe weather, medical emergencies and security incidents.
✓ Responder Coordination – Agreements and walkthroughs with local fire, police, EMS and hospitals so arriving crews know the site.
✓ Staff Roles & Checklists – Clear duties for security, operations, front desk and guest services from the first minute of an incident.
✓ Opening Exercise – A full rehearsal with staff and local responders before opening day to prove the plan works.

HSEEP-compliant exercises designed around the real risks of your property, delivered by the cadre's credentialed exercise designers and evaluators.

Our Services:
✓ Tabletop Exercises – Leadership works through mass-casualty, active threat, fire and severe weather scenarios.
✓ Functional & Full-Scale Exercises – Live drills with your staff and local responders, from evacuation to medical surge.
✓ After-Action Reports – Candid findings and an improvement plan your team can act on.

Training that puts your security, operations and guest-services leaders on the same playbook as the responders who arrive.

Our Services:
✓ ICS for Hospitality – ICS-100 through ICS-400 tailored to resorts, ships, venues and events.
✓ Command Post Operations – Setting up and running a property command post in the first hour of an incident.
✓ Leadership Briefings – Executive sessions on crisis decision-making and communications.

Planning for the moments when ship, terminal and port must act as one.

Our Services:
✓ Terminal Emergency Plans – Evacuation, medical emergencies and security incidents during embarkation and debarkation.
✓ Passenger Accountability – Methods to account for every guest and crew member during a disruption.
✓ Port & Agency Coordination – Joint planning with port authorities, maritime security and local responders.
✓ Shipboard Exercises – Scenario-based drills for bridge, hotel and security teams.

A clear picture of the threats your guests and staff face, and a practical program to manage them.

Our Services:
✓ Security Risk Assessments – Site, operations and threat reviews with prioritized recommendations.
✓ Crisis Communications – Plans for guest, family, media and regulator communications when it matters most.
✓ Duty of Care – Programs that protect staff traveling or working abroad.

Planning, staffing and command support for concerts, conventions, festivals and VIP events.

Our Services:
✓ Event Action Plans – Incident action planning for multi-day and large-crowd events.
✓ Crowd & Evacuation Planning – Ingress, egress and crowd-management strategies built around your venue.
✓ On-Site Command Support – Experienced incident management staff in your event command post.